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FAQ

CONTACT 
For Business Inquiries: contact@shopjjvintage.com
For Customer Support or Questions About Your Order: support@shopjjvintage.com
CARE INSTRUCTIONS

 In an effort to keep your item(s) in perfect condition, please hand wash in cool water and let it air dry. Dry cleaning is also acceptable.

 RETURN/EXCHANGE POLICY 

Unfortunately, I do not accept any returns. If there is an issue with your purchase, please reach out to support@shopjjvintage.com and we can discuss further details.

 If there is an issue with sizing on your order, I will accept an exchange depending on what I have in stock. It will need to be returned to me within 7 business days in the condition it arrived in. I will not be able to provide a return shipping label to you.

 

LOST/STOLEN PACKAGES 

I am not responsible for any lost or stolen packages. If your package is lost, you can file a claim online through the shipping carrier, I have insurance on all packages being shipped out. If your package is stolen, you will not be able to receive a refund. 

PLEASE make sure your shipping address is correct before checking out. Once item is shipped, I will not be able to make any changes to the address.

 

SHIPPING

Do you ship worldwide?

Yes, I ship worldwide.

**Due to COVID-19, some countries are restricted for international shipment**

 How long will shipping take?

(3-5 business days) All domestic orders are shipped via UPS.

(7-12 business days) All international orders are shipped via USPS Priority.

SIZING

 How do I know what size I am?

All of my pieces run pretty true to size, I make sure to have detailed measurements under each listing to ensure you are purchasing the correct size.

If you are unsure of what size you need, please measure your bust/waist.